Placing an Order & Returns
Can I change or cancel my order?
Due to the custom nature of our personalized products, returns cannot be accepted.
Can I return an item?
We do not accept product returns. However, we will replace an inferior product due to material defects such as breaking. We cannot accept returns for order entry errors made by you at the time of purchase.
Can I use symbols in my personalization?
IIn some cases, we are able to engrave copyright-free symbols. This requires a set up charge and minimum orders. Submit your request via our Contact Us form.
What are your shipping rates?
Shipping rates are calculated at checkout based on your location.
When will my order arrive?
Most deliveries fall within 7-10 days. Due to the customized nature of our products, please allow 2-3 weeks for delivery. You will receive an email notification and tracking number when your order has shipped.
When should I place my order to ensure my products are delivered before a holiday?
Order cut off dates are (10) business days before every major holiday.